Return & Refund Policy
Our Return and Refund Policy was last updated 5th July, 2024
Thank you for shopping at ShaQ App
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Eligibility for Refunds and Exchanges
Orders on ShaQ App qualify for exchanges and refunds under the following conditions:
- The order was not delivered.
- The wrong item was delivered.
- he vendor didn’t have what you ordered.
- A defective item was delivered.
- The order was placed within the last seven days.
Refund and Exchange Policy
To be eligible for a refund or exchange, the following conditions must be met:
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Only regular-priced items may be refunded; sale items cannot be refunded.
- Exchanges are only allowed if the item is deemed to be defective or damaged.
Exempt Goods
The following items are exempt from refunds:
- Goods made to your specifications or clearly personalized.
- Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
- Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Goods which are, after delivery, according to their nature, inseparably mixed with other items.
Non-Returnable Items Include but are not limited to:
- Women's Care Products
- Makeup
- Skin Care Products
- Hair Care Products
- Hair Extensions
- Shaving Supplies
- Lotion & Gel
- Lingerie, Sleepwear, Swimwear, Underwear
- Food, Grocery
- Books
- Memory Cards & Accessories
- Office Accessories
- Candles
- Health Supplies and Medications
- Protective Masks
- Gold Jewelry & Bars
- Tickets
Bills & Payments
We are committed to ensuring that you receive the services you pay for without any issues. Our goal is to provide you with a seamless experience when topping up airtime or data, as well as when paying for electricity, water, and other bills through our app.
In the event that you do not receive the service you have paid for, we will take the following steps to rectify the issue:
- Verification and Resolution: Our first priority will be to verify the transaction and resolve the issue by ensuring that you receive the airtime, data, or service you paid for. This may involve reprocessing the transaction or working directly with the service provider to correct the error.
- Issuance of Service Credit: If the initial resolution is unsuccessful, we will issue you the appropriate credit, data, or service directly to your account to fulfill your original purchase.
- Refund: If both the verification and issuance of service credit are unsuccessful, we will process a refund for the amount paid for the unreceived service. The refund will be credited back to the original payment method used for the transaction.
Refund Processing Timeline
We aim to process all refunds within 7 days. The amount will be refunded back to the original payment channel, and timelines for that depend on the payment processor.
Late or Missing Refunds
If you have not received a refund yet, please follow these steps:
- Check your account again.
- Contact your payment provider. There is often some processing time before a refund may reflect.
If you have done all of this and still have not received your refund, please contact us at [email protected].
Shipping
- Please do not send the product back to the manufacturer.
- You will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you have any questions about our Return & Refund Policy, please contact us at:
Email: [email protected]